Select more detailed description of your issue*

Select country*

First name*

Last name*

Email Address*
Please use the email address you registered for Kia Connect

Phone number

You can find the VIN of your vehicle by checking the dashboard at the base of the windshield on the driver's side, the driver's side door jamb, or the vehicle registration.

Detailed description of the issue*

We will send the password to open the data file for location data requests

Please upload vehicle documents which includes the VIN and your name such as logbook, invoice, leasing documents, etc., if you have not used your registered email address to contact us. This is for confirmation that you are the rightful owner of the vehicle.

Attachments *The maximum attachment size is 2MB

We take the protection of your personal data very seriously and will only collect, process and use the personal data you provide to us via the contact form exclusively for answering your inquiry. For further information on data protection, storage duration and on the processing of your personal information, please see our Privacy and Cookie Policy.


To help us respond faster, you may receive an initial reply generated by Kia Connect's Customer Support AI Assistant. While we strive to provide accurate and helpful information, AI-generated responses may be incomplete or inaccurate.

Responses provided by the AI Assistant are intended for general information and customer support purposes only and should not be considered binding decisions, commitments, contractual agreements, or legal advice.

If your question has not been fully resolved, simply reply to the email and your inquiry will be reviewed by our Customer Support team.

For more information about Customer Support AI Assistant and how your data is processed, please refer to our Privacy Notice: Privacy Policy | Kia Connect.